The Master Warranty

The Master Warranty

Introducing the Master Warranty for Trailmaster Go Karts! Enjoy 12 months of comprehensive coverage against manufacturers' defects, ensuring your off-road adventures are worry-free. Explore with confidence, knowing your Trailmaster go kart is backed by our GoKartMasters commitment to quality and performance.The best FREE warranty you will find anywhere for a Trailmaster Go Kart.

Our warranty process is as simple as sending a text message with a photo of the part that is defective. Once we reivew your photo, we will ship your replacement part to you, free of charge. It really is that simple!

Discover the ultimate solution for sourcing those elusive, hard-to-find Trailmaster go-kart parts that enthusiasts crave. With Trailmaster Parts Direct from the factory, we're your trusted destination for securing special order go-kart components. We understand the value of maintaining your Trailmaster go-kart in peak condition, which is why we offer a vast selection of rare, uncommon, and challenging-to-locate parts.

Are you in need of a specific Trailmaster engine component, suspension part, or any other specialized piece? Look no further! Our extensive inventory encompasses a wide range of Trailmaster go kart parts, including but not limited to air filters, control arms, steering components, and unique accessories. Our commitment to providing these elusive parts ensures that your Trailmaster go-kart runs flawlessly, delivering the performance, durability, and excitement you expect from this legendary brand. With our special order service, you can confidently address any maintenance or customization requirements with ease, allowing you to embark on thrilling off-road adventures, confident that your Trailmaster go-kart is equipped to handle the toughest terrains. Trust us to help you locate those elusive components, and keep your Trailmaster go-kart at the peak of its game. Whether it's an engine overhaul, a suspension upgrade, or any other specialized part you require, we've got you covered. Explore our exclusive selection of Trailmaster go kart parts and ensure your off-road journeys are always exceptional.

When it comes to off-road adventures, few brands can rival the exceptional quality, craftsmanship, and customer service that Trailmaster offers. Let's delve into why Trailmaster go-karts stand head and shoulders above the competition.

Quality You Can Trust:

Trailmaster takes immense pride in crafting go-karts that are not just machines but engineered masterpieces. Every component, from engines to suspensions, undergoes rigorous quality checks to ensure peak performance and reliability. Our dedication to quality extends to the materials we use, ensuring your go-kart stands up to the harshest conditions and delivers years of thrilling rides. With a Trailmaster go-kart, you're investing in a vehicle that's built to conquer the toughest trails with ease and durability. That's why we're able to offer our personal backing to every go kart we sell through our Master Warranty!

Craftsmanship That Shines:

We only sell Trailmaster becase it's simply the best. Our go-karts are a testament to the art of engineering. Meticulously designed and assembled by skilled craftsmen, each Trailmaster go-kart boasts precision, attention to detail, and innovative engineering. We leave no stone unturned to ensure that your off-road experience is not just exhilarating but also safe. Our commitment to superior craftsmanship translates into a smooth, comfortable ride, advanced suspension systems, and exceptional handling. It's this level of craftsmanship that makes Trailmaster go-karts a cut above the rest, allowing you to navigate challenging terrains with confidence and style.

Customer Service That Cares:

At Go Kart Masters, our commitment to our customers doesn't end with a sale; it's just the beginning. We take pride in our exemplary customer service, always ready to assist with any questions, concerns, or needs you may have. Our knowledgeable and friendly team is dedicated to ensuring your satisfaction, offering expert advice, and providing prompt support when required. When you choose a Trailmaster go-kart, you're not just getting a high-quality vehicle; you're becoming a part of the Go Kart Masters family, where your off-road adventures are our top priority.

I Trailmaster go-karts embody a commitment to quality, craftsmanship, and customer service that sets us apart in the world of off-road vehicles. With Trailmaster, you're not just purchasing a go-kart; you're investing in an exceptional off-road experience, backed by a brand that cares deeply about your adventure.

At Gokartmasters, safety is our unwavering commitment and top priority. We understand that every exhilarating journey on a Trailmaster go-kart should be paired with peace of mind, which is why we leave no stone unturned when it comes to your well-being. One of the cornerstones of our safety philosophy is the emphasis on DOT (Department of Transportation) helmets. We firmly believe that wearing a DOT-approved helmet is non-negotiable for every rider. These helmets are rigorously tested to meet stringent safety standards, providing superior head protection in the event of an accident. Your safety is paramount, and our insistence on DOT helmets is a testament to our dedication to keeping you secure on every trail.

Furthermore, our commitment extends beyond helmets. Our Trailmaster go-karts are designed with advanced safety features, including roll cages, safety harnesses, and robust construction, ensuring that your ride is as safe as it is thrilling. We encourage responsible riding practices, including wearing appropriate safety gear, following recommended age guidelines, and respecting trail rules and regulations. With Gokartmasters and Trailmaster go-karts, you can trust that every adventure is a secure and unforgettable experience, backed by our unwavering commitment to safety.

ALL TrailMaster Go-Karts purchased from GoKartMasters.com have a 1 Year Limited Warranty.
See warranty policy details below.

Original Reception of Go Kart by Customer

All vehicles are drop shipped from the manufacturer's warehouse in Dallas, TX. Vehicles are packed in a metal crate covered with cardboard by a freight company. Customer is responsible for arrangements with the final delivery driver. If the driver cannot deliver to the customer's address for any reason, the customer must make other arrangements. Go Kart Masters will not pay for any additional delivery costs, pickup fees, etc.

Upon delivery, customer must inspect the crate before signing the bill of lading. Customer must inspect teh go kart and verify the correct model. If customer signs the bill of lading and later determines the incorrect model was shipped, the customer will be responsible for any return freight fees. Signing the bill of lading is acceptance of teh shipment in every aspect. Customer must note any damage on the bill of lading. Customer may only refuse delivery of the kart if the wrong model has arriaved, the engine itself has received damage, or the lower frame of the cockpit is damaged. Any other damage to the kart due to shipping will be warrantied by replacement of damaged parts. No labor will be covered or reimbursed. Customer is solely responsible for changing out the damaged parts with teh replacement parts.

In rare circumstances, kart may have extensive damage that requires multiple steps to repair. For example, if the front end was damaged in shipping, GKM may cover the wheel hubs under warranty. If the customer installs new hubs and determines that the front end still has issues, GKM will evaluate and replace additional parts (spindle, shocks, an arms, etc). Customers must perform each step and may not demand a replacement go kart. In this case, customer must follow the prescribed warranty steps given by Go Kart Masters, regardless of how many parts we must replace. Customer must allow GKM to replace as many parts as necessary to get the kart in working condition. GKM will not replace a go kart under any circumstances once the vehicle has been delivered. Customers who refuse to perform the warranty work, who demand compensation for their labor, who file a chargeback, or refuse to return a kart in an exchange transaction will void their warranty and will be banned form any future purchase.

The Go Kart Masters Master Warranty is a free, volunatry offering from Go Kart Masters over the purchase of any go kart or minibike unit. It does not entitle the customer to any form of litigation regarindg warranty approval or denial. This warranty explicitly covers parts only. Go Kart Masters will not ever be liable for labor costs in any situation. The warranty provides coverage for 12 months from teh date of purchase.

WARRANTY POLICY

The limited warranty offered through GoKartMasters.com is provided free of charge as a courtesy to our customers and does not constitute an insurance policy or service contract. This warranty is a voluntary benefit, and by purchasing from GoKartMasters.com, the customer agrees to hold harmless GoKartMasters, its owners, and employees from any legal claims, litigation, or liability relating to warranty coverage. Our total liability is strictly limited to the replacement of the covered defective part(s) as outlined above.
No lawsuits or claims for damages (including but not limited to labor, lost time, loss of use, shipping, or incidental costs) will be honored or entertained.

All go-karts—including brand new units—require initial tuning and adjustment. Customers are responsible for ensuring their vehicle is assembled properly, adjusted, and ready for safe use. We recommend using a professional mechanic. These adjustments and tuning include but are not limited to:

Carburetor adjustments
Engine adjustments
Tightening bolts and fasteners
Adjusting brakes and throttle cables
Chain tension and alignment
transmission cable adjsutments

Failure to properly maintain or set up your vehicle may result in damage not covered under warranty. These routine tune-ups are the customer's responsibility and are not considered manufacturer defects.

No other warranty, express or implied is provided by GoKartMasters.com.

Some products may carry a warranty from the manufacturer. Any warranty offered by a manufacturer is from that manufacturer and not GoKartMasters.com.

GoKartMasters.com may assist the customer should a warranty issue arise. For products whose manufacturer offers a warranty, that warranty shall cover defective parts only and not labor. Labor is NOT covered under any circumstance.

Warranty does not cover shipping costs.

All warranty procedures that the manufacturer requires must be followed, no exceptions.

Contact GoKartMasters.com for details and further instructions if you think you have a warranty situation before you proceed. If you have any questions regarding the warranty policy or procedure, you may contact gokartmasters@gmail.com for more information.

If you think you have a warranty claim, please email us. The warranty claim must consist of a picture of the defective part, proof of purchase, model and serial numbers, and contact information. Warranty does not cover any labor charges.

The warranty is provided by the manufacturer. The manufacturer’s limited warranty covers defects. Most manufacturers warrant their vehicles for 90 days on the engine and 30 days on parts from the date you receive your vehicle. Warranties cover defective parts only and do not include parts worn by standard use such as tires, belts, clutches, chains, etc. or parts damaged from use, accidents, wreckage, abuse, misuse or improper maintenance or improper setup of the unit. Any outside repair labor charges, down time, towing or shipping charges are not covered under warranty.

The following are warranty limitations and exclusions:

Wheels (tires and rim)
Clutches
Lubricants
Gaskets
Extreme riding, racing or competition
Loss of time without go-kart
Vandalism, fire or theft
Crash or accident

Standard wear and tear parts include but are not limited to:

-Batteries
-Plastic Body Parts (fenders, covers, housings, etc.)
-Brakes
-Spark Plugs
-Throttle grips
-Hoses
-Fuel lines, brake lines
-Filters
-Brake & clutch levers
-Rubber goods
-Light bulbs
-Seats & upholstery

Warranty does not cover or reimburse any outside labor charges. Warranty does not cover any towing or shipping charges to and from.

A picture of the part must be emailed to gokartmasters@gmail.com or submitted via text to 605-368-1612 in order to determine warranty coverage. If a picture is not sufficient for warranty clarification, you may be required to return the defective warranty part(s) to GoKartMasters.com. Shipping costs are your responsibility and will not be covered under warranty. New replacement parts may be shipped to the buyer at no additional charge. Any part not covered by warranty from the manufacturer can be returned to you at your expense. GoKartMasters.com can still ship the part not covered by warranty, but payment will be required.

COVERAGE AND LIMITATIONS

We recommend that initial assembly and preparation be performed by a professional mechanic (motorcycle shop, local auto repair shop, or small engine repair shop) or an authorized dealer of the manufacturer to assure your vehicle is in good working condition or warranty may be void. In the case that the customer decides to assemble the kart, the customers must follow the written and video instructions provided by GoKartMasters.com. For any additional service bulletins about break in period, preventive maintenance or repairs, customers should visit TrailmasterGoKarts.com and follow Official Service Bulletins.

The following list of items not covered by the warranty policy if damage by normal wear and tear, user error, or failure to perform preventive maintenance. This list is not all inclusive and may be modified at any time. Air filter, batteries, belts, body panels, bolts, brakes, brake pads, cables, chains, clips, clutch, CV boots, drive belt, electrical parts, fasteners, fenders, fender mounts, fuel filter, filters, fuses, gaskets, hoses, lights, light bulbs, mirrors, nuts, oil filter, plastic body panels, rubber goods, seats, shocks, spark plugs, sprockets, springs, tires, transmission, and wheels.

The following conditions are not covered by the warranty policy:

Misuse or Abuse of the vehicle
Jumping, stunt riding, modification of any kind, racing, over revving the engine, improper adjustment/operator of the clutch, improper adjustment/operation of brakes, improper gear engagement.
Improper Maintenance
Failure to follow the minimum maintenance and break-in requirements
Damage or Wreckage
Towing & Shipping Charges
Labor to repair or replace parts
Use of vehicle for rental or commercial purposes

For all engine-related or running issues, a diagnostic must be performed by a certified powersports mechanic or reputable small engine repair shop. A diagnostic report or written explanation from the technician must be submitted with your claim. Labor is not reimbursed under any circumstances. If the shop incorrectly diagnoses an issue, we will not be held liable for further repairs or warranty coverage.

***WE DO NOT REIMBURSE ANY LABOR COSTS***

WARRANTY PROCEDURE

Email us a picture of the defective part, proof of purchase, model and serial numbers, and your contact information to begin the warranty process. Only the defective part(s) will be replaced and not the complete vehicle. Warranty does not cover any labor charges. If a picture is not sufficient for warranty clarification, you may be required to return the defective warranty part(s) to GoKartMasters.com. Shipping costs are your responsibility and will not be covered under warranty. New replacement parts may be shipped to the buyer at no additional charge. Any part not covered by warranty from the manufacturer can be returned to you at your expense. GoKartMasters.com can still ship the part not covered by warranty, but payment will be required from the customer first. Customer satisfaction is important to us. We will work with you and the manufacturer to resolve warranty issues in a timely manner.

The Master Warranty

Original Reception of Go Kart by Customer

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