The Master Warranty
ALL TrailMaster Go-Karts purchased from GoKartMasters.com have a 1 Year Limited Warranty.
See warranty policy details below.
Go Kart Masters Limited Warranty Policy
Original Reception of Go-Kart by Customer:
All vehicles are drop-shipped from the manufacturer’s warehouse in Dallas, Texas. Vehicles are packed in a metal crate covered with cardboard and transported by a freight company. The customer is responsible for making arrangements with the final delivery driver. If the driver cannot deliver to the customer’s address for any reason, the customer must make other arrangements. Go Kart Masters will not pay for additional delivery costs, pickup fees, storage fees, redelivery fees, or similar charges.
Upon delivery, the customer must inspect the crate before signing the bill of lading. The customer must inspect the go-kart and verify that the correct model was delivered. If the customer signs the bill of lading and later determines that the incorrect model was shipped, the customer may be responsible for applicable return freight fees.
Signing the bill of lading confirms receipt of the shipment. Any visible damage to the crate or vehicle must be noted on the bill of lading before the customer signs for delivery. The customer may refuse delivery only if the wrong model has arrived, the engine itself has received damage, or the lower frame of the cockpit is damaged.
Any other damage to the kart due to shipping will be handled through the warranty process by replacement of damaged parts, if approved. No labor will be covered or reimbursed. The customer is responsible for arranging installation of any replacement parts, whether the customer performs the work personally or uses a professional mechanic.
In rare circumstances, a kart may have shipping damage that requires multiple steps to repair. For example, if the front end was damaged in shipping, Go Kart Masters may first cover wheel hubs under warranty. If the customer installs the new hubs and determines that the front end still has issues, Go Kart Masters may evaluate the claim and replace additional approved parts such as spindles, shocks, A-arms, or related components.
Customers must follow the prescribed warranty steps provided by Go Kart Masters. The warranty remedy is limited to replacement of approved covered defective or damaged parts. A customer may not demand replacement of the complete go-kart when covered parts can be provided to resolve the issue. The customer must allow Go Kart Masters a reasonable opportunity to review, evaluate, and provide covered replacement parts as necessary to place the kart in working condition, subject to the terms, limitations, exclusions, and procedures of this policy.
Go Kart Masters does not replace a complete go-kart once the vehicle has been delivered, except where required by applicable law. Failure to follow the warranty procedure, refusal to provide required documentation, refusal to return required parts for inspection when requested, or refusal to cooperate with reasonable warranty steps may result in denial of the warranty claim.
Warranty Policy
The limited warranty offered through GoKartMasters.com provides a limited parts-only warranty remedy to customers, subject to the terms, procedures, limitations, and exclusions stated in this policy.
This warranty is not an insurance policy, maintenance plan, or service contract. To the fullest extent permitted by applicable law, Go Kart Masters’ total warranty obligation is limited to replacement of approved covered defective parts as outlined in this policy.
This limited warranty provides the customer’s exclusive warranty remedy to the fullest extent permitted by applicable law. Incidental and consequential damages, including but not limited to labor, diagnostic charges, lost time, loss of use, towing, storage, shipping, transportation, inconvenience, rental costs, or other related costs, are excluded to the fullest extent permitted by applicable law.
This warranty explicitly covers approved defective parts only. Go Kart Masters does not reimburse outside labor charges, diagnostic charges, mechanic fees, towing charges, storage charges, or transportation charges.
Unless otherwise stated in writing, warranty coverage begins on the date the vehicle is delivered to the customer and continues for 12 months. Coverage is subject to all exclusions, limitations, and procedures stated in this policy.
Some products may also carry a separate warranty from the manufacturer. Any warranty offered by a manufacturer is provided by that manufacturer, not by Go Kart Masters. Go Kart Masters may assist the customer with warranty issues and may work with the manufacturer to resolve approved claims, but the customer must follow all warranty procedures required by Go Kart Masters and/or the manufacturer.
All warranty procedures required by Go Kart Masters or the manufacturer must be followed. No warranty claim will be approved unless the required documentation and claim procedure are completed.
Initial Setup, Assembly, and Tuning:
All go-karts, including brand-new units, require initial inspection, assembly, tuning, and adjustment. Customers are responsible for ensuring that their vehicle is assembled properly, adjusted properly, maintained properly, and ready for safe operation before use.
Go Kart Masters strongly recommends that initial assembly, inspection, preparation, and tuning be performed by a professional mechanic, such as a motorcycle shop, powersports mechanic, local auto repair shop, small-engine repair shop, or authorized dealer of the manufacturer.
Initial setup, tuning, inspection, and adjustment include, but are not limited to:
- Carburetor adjustments
- Engine adjustments
- Choke adjustments
- Fuel-flow checks
- Tightening bolts and fasteners
- Adjusting brakes and brake cables
- Adjusting throttle cables
- Chain tension and alignment
- Transmission cable adjustments
- Idle adjustment
- Belt, chain, clutch, and drive-system inspection
- Tire-pressure checks
- Fluid checks
- General safety inspection before operation
Failure to properly assemble, inspect, tune, adjust, break in, or maintain the vehicle may result in performance problems or damage that is not covered under warranty.
Routine setup, tuning, adjustment, and maintenance items are the customer’s responsibility and are not considered manufacturer defects unless a specific covered defective part is identified and approved under the warranty procedure.
If the customer chooses to assemble or adjust the kart personally, the customer must follow the written instructions, video instructions, owner’s manual, and any instructions provided by Go Kart Masters or the manufacturer. For additional service bulletins about break-in period, preventive maintenance, or repairs, customers should visit GoKartMasters.com and follow official service bulletins.
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No Labor, Diagnostic, Towing, or Shipping Reimbursement:
Warranty coverage is limited to approved covered defective parts only.
Go Kart Masters does not reimburse:
- Labor charges
- Diagnostic charges
- Mechanic fees
- Assembly costs
- Setup costs
- Tuning costs
- Repair costs
- Towing charges
- Pickup charges
- Delivery charges
- Storage charges
- Shipping charges
- Freight charges
- Lost time
- Loss of use
- Incidental costs
- Consequential damages
Labor is not covered under any circumstance under this limited parts-only warranty, except where otherwise required by applicable law.
Customers are responsible for arranging and paying for any labor needed to inspect, diagnose, assemble, adjust, maintain, repair, or replace parts on the vehicle.
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Warranty Claim Requirements:
If you believe you have a warranty claim, contact Go Kart Masters before proceeding with repair work. You may contact us at:
**Email:** gokartmasters@gmail.com
**Text:** 605-368-1612
A warranty claim must include the following:
- A clear picture or video of the alleged defective part
- Proof of purchase
- Model number
- Serial number
- Customer name and contact information
- A written description of the issue
- Any technician diagnostic report required under this policy
A picture of the part must be emailed to gokartmasters@gmail.com or submitted by text to 605-368-1612 in order to begin the warranty review process.
If a picture or video is not sufficient to determine warranty coverage, the customer may be required to return the alleged defective warranty part to Go Kart Masters or to the manufacturer for inspection. The customer is responsible for shipping costs associated with returning parts for inspection unless otherwise stated in writing.
Approved replacement parts may be shipped to the customer at no additional charge, depending on the applicable warranty terms and approval. Any part not covered by warranty may be returned to the customer at the customer’s expense. Go Kart Masters may still be able to provide or ship a non-covered part, but payment will be required from the customer before shipment.
Only the approved defective part or parts will be replaced. The complete vehicle will not be replaced under this limited parts-only warranty, except where required by applicable law.
Customer satisfaction is important to us. Go Kart Masters will work with the customer and, when applicable, the manufacturer to review and resolve warranty issues in a timely manner.
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Engine-Related or Running Issues
For all engine-related or running issues, a diagnostic must be performed by a certified powersports mechanic, reputable small-engine repair shop, motorcycle repair shop, or other qualified repair facility.
A diagnostic report or written explanation from the technician must be submitted with the warranty claim. The report should identify:
- The reported symptom
- The technician’s findings
- The specific part believed to be defective
- The reason the part is believed to be defective
- Whether the issue may relate to setup, tuning, fuel, maintenance, adjustment, misuse, or wear
- Photos or videos of the part or condition, when applicable
Labor and diagnostic fees are not reimbursed under this limited warranty. If a shop incorrectly diagnoses an issue, Go Kart Masters will not be responsible for the cost of further repairs, additional labor, or non-covered parts.
For engine-related, fuel-related, carburetor-related, choke-related, idle-related, or running issues, Go Kart Masters may request photos, videos, technician notes, maintenance records, or additional information before approving or denying a warranty claim.
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Coverage and Limitations:
The limited warranty covers approved defective parts only, subject to the exclusions and procedures stated in this policy.
Warranty does not cover damage or problems caused by:
- Improper assembly
- Improper setup
- Improper tuning
- Failure to perform initial inspection
- Failure to perform break-in procedures
- Failure to perform preventive maintenance
- Misuse or abuse
- Neglect
- Accidents or crashes
- Wreckage
- Racing or competition
- Jumping
- Stunt riding
- Overloading
- Over-revving the engine
- Modification of any kind
- Use of non-approved parts
- Improper adjustment or operation of the clutch
- Improper adjustment or operation of brakes
- Improper gear engagement
- Improper chain tension or alignment
- Improper transmission cable adjustment
- Commercial use
- Rental use
- Vandalism
- Fire
- Theft
- Normal wear and tear
- Damage from continued use after a problem becomes apparent
Warranty does not cover towing or shipping charges to or from the customer, mechanic, Go Kart Masters, or the manufacturer, unless otherwise expressly agreed in writing.
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Wear Items and Excluded Parts
Warranties cover defective parts only and do not include parts worn by standard use or damaged from use, accidents, wreckage, abuse, misuse, improper maintenance, improper setup, or failure to follow instructions.
Standard wear-and-tear parts and excluded items include, but are not limited to:
- Tires
- Wheels
- Rims
- Clutches
- Belts
- Chains
- Sprockets
- Brake pads
- Brakes
- Batteries
- Spark plugs
- Filters
- Fuel filters
- Air filters
- Oil filters
- Hoses
- Fuel lines
- Brake lines
- Cables
- Throttle cables
- Brake cables
- Transmission cables
- Gaskets
- Lubricants
- Fluids
- Fasteners
- Bolts
- Nuts
- Clips
- Fuses
- Light bulbs
- Lights
- Electrical wear items
- Rubber goods
- CV boots
- Throttle grips
- Brake levers
- Clutch levers
- Plastic body parts
- Fenders
- Fender mounts
- Covers
- Housings
- Seats
- Upholstery
- Mirrors
- Springs
- Shocks, when damaged by use, misuse, impact, or wear
- Transmission components, when damaged by misuse, improper adjustment, improper gear engagement, lack of maintenance, or wear
This list is not exhaustive. Coverage depends on the specific facts of the claim, the condition of the part, the cause of the failure, the warranty terms in effect at the time of purchase, and the applicable manufacturer warranty, if any.
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Conditions Not Covered by Warranty
The following conditions are not covered by this warranty policy:
- Misuse or abuse of the vehicle
- Jumping
- Stunt riding
- Modification of any kind
- Racing
- Competition use
- Over-revving the engine
- Improper adjustment or operation of the clutch
- Improper adjustment or operation of brakes
- Improper gear engagement
- Improper maintenance
- Failure to follow minimum maintenance requirements
- Failure to follow break-in requirements
- Failure to follow setup instructions
- Failure to inspect vehicle before operation
- Damage or wreckage
- Towing charges
- Shipping charges
- Labor to repair or replace parts
- Use of vehicle for rental purposes
- Use of vehicle for commercial purposes
- Damage caused by continued operation after symptoms appear
- Damage caused by lack of oil, wrong fuel, contaminated fuel, stale fuel, improper lubrication, overheating, or improper storage
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Manufacturer Warranty
Some vehicles or products may include a manufacturer’s limited warranty. Manufacturer warranties vary by manufacturer, model, and product type. Any manufacturer warranty is provided by the manufacturer and not by Go Kart Masters.
Many manufacturers provide limited warranty coverage for a specific period on the engine and/or parts. Coverage periods and terms may vary. Manufacturer warranties generally cover approved defective parts only and do not include labor, shipping, towing, loss of use, downtime, or incidental expenses.
Go Kart Masters may assist customers with manufacturer warranty claims, but all manufacturer warranty procedures must be followed. The manufacturer may require photographs, videos, diagnostic reports, serial numbers, return of defective parts, or other information before approving a claim.
If the manufacturer denies coverage, Go Kart Masters is not responsible for parts, labor, repairs, shipping, or other costs unless Go Kart Masters separately approves coverage in writing.
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Warranty Procedure
To begin the warranty process, email or text Go Kart Masters with the following information:
**Email:** gokartmasters@gmail.com
**Text:** 605-368-1612
Your claim must include:
1. Picture or video of the alleged defective part
2. Proof of purchase
3. Model number
4. Serial number
5. Customer name
6. Customer contact information
7. Description of the problem
8. Technician diagnostic report, when required
Only the approved defective part or parts will be replaced. The complete vehicle will not be replaced under this limited parts-only warranty, except where required by applicable law.
Warranty does not cover labor charges. Warranty does not cover diagnostic charges. Warranty does not cover towing charges. Warranty does not cover shipping charges, except where expressly approved in writing or required by applicable law.
If a picture or video is not sufficient for warranty clarification, the customer may be required to return the alleged defective part to Go Kart Masters or the manufacturer for inspection. Shipping costs for returned parts are the customer’s responsibility unless otherwise stated in writing.
Approved replacement parts may be shipped to the customer at no additional charge, depending on the applicable warranty terms and approval. Any part not covered by warranty may be returned to the customer at the customer’s expense. Go Kart Masters may still be able to ship a non-covered part, but payment will be required from the customer before shipment.
The customer must follow all reasonable warranty steps requested by Go Kart Masters or the manufacturer. Failure to provide required documentation, failure to provide requested photos or videos, failure to obtain a required technician diagnostic, failure to return a requested part for inspection, or failure to cooperate with the warranty process may result in denial of the claim.
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Customer Responsibility
The customer is responsible for:
- Inspecting the shipment before signing the bill of lading
- Noting visible shipping damage on the bill of lading
- Verifying the correct model at delivery
- Arranging proper assembly
- Arranging proper setup and tuning
- Performing or arranging regular maintenance
- Following all owner’s manual instructions
- Following all manufacturer service bulletins
- Following break-in procedures
- Using proper fuel, oil, and lubricants
- Inspecting the vehicle before each use
- Stopping use if a problem appears
- Submitting required warranty documentation
- Paying labor, diagnostic, towing, and shipping costs not expressly covered in writing
Go Kart Masters may provide guidance, videos, instructions, or troubleshooting steps to help identify whether a covered part has failed. Such guidance is provided to assist the customer with the warranty process and does not change the parts-only nature of the warranty.
If the customer is not comfortable performing inspection, setup, troubleshooting, maintenance, or part replacement, the customer should use a qualified mechanic at the customer’s expense.
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Limitation of Remedy
To the fullest extent permitted by applicable law, the customer’s remedy under this limited warranty is limited to replacement of approved covered defective parts.
Go Kart Masters is not responsible for incidental or consequential damages, including but not limited to:
- Labor charges
- Diagnostic charges
- Mechanic fees
- Towing charges
- Shipping charges
- Freight charges
- Storage charges
- Lost time
- Loss of use
- Transportation costs
- Rental costs
- Inconvenience
- Commercial loss
- Other incidental or consequential expenses
No employee, representative, technician, or agent of Go Kart Masters is authorized to modify this warranty or approve additional remedies unless the modification or approval is made in writing by an authorized representative of Go Kart Masters.
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Important Notice
This warranty policy is intended to describe the warranty remedy provided by Go Kart Masters and/or assistance with applicable manufacturer warranty procedures. It does not limit any rights that cannot be limited under applicable law.
Where any part of this policy conflicts with applicable federal, state, or local law, the applicable law will control, and the remaining portions of this policy will remain in effect to the fullest extent permitted by law.
Customer satisfaction is important to us. We will work with customers and manufacturers to review warranty issues in a timely and professional manner consistent with this policy.
**Go Kart Masters**
gokartmasters@gmail.com
605-368-1612
