Warranty Policy

Warranty

Introducing the Master Warranty for Trailmaster Go Karts! Enjoy 12 months of comprehensive coverage against manufacturers' defects, ensuring your off-road adventures are worry-free. Explore with confidence, knowing your Trailmaster go kart is backed by our GoKartMasters commitment to quality and performance.The best FREE warranty you will find anywhere for a Trailmaster Go Kart.

Our warranty process is as simple as sending a text message with a photo of the part that is defective. Once we reivew your photo, we will ship your replacement part to you, free of charge. It really is that simple!

Discover the ultimate solution for sourcing those elusive, hard-to-find Trailmaster go-kart parts that enthusiasts crave. At Trailmaster Parts Direct, we're your trusted destination for securing special order go-kart components. We understand the value of maintaining your Trailmaster go-kart in peak condition, which is why we offer a vast selection of rare, uncommon, and challenging-to-locate parts.

Are you in need of a specific Trailmaster engine component, suspension part, or any other specialized piece? Look no further! Our extensive inventory encompasses a wide range of Trailmaster go kart parts, including but not limited to air filters, control arms, steering components, and unique accessories. Our commitment to providing these elusive parts ensures that your Trailmaster go-kart runs flawlessly, delivering the performance, durability, and excitement you expect from this legendary brand. With our special order service, you can confidently address any maintenance or customization requirements with ease, allowing you to embark on thrilling off-road adventures, confident that your Trailmaster go-kart is equipped to handle the toughest terrains. Trust Trailmaster Parts Direct to help you locate those elusive components, and keep your Trailmaster go-kart at the peak of its game. Whether it's an engine overhaul, a suspension upgrade, or any other specialized part you require, we've got you covered. Explore our exclusive selection of Trailmaster go kart parts and ensure your off-road journeys are always exceptional.

When it comes to off-road adventures, few brands can rival the exceptional quality, craftsmanship, and customer service that Trailmaster offers. Let's delve into why Trailmaster go-karts stand head and shoulders above the competition.

Quality You Can Trust:

Trailmaster takes immense pride in crafting go-karts that are not just machines but engineered masterpieces. Every component, from engines to suspensions, undergoes rigorous quality checks to ensure peak performance and reliability. Our dedication to quality extends to the materials we use, ensuring your go-kart stands up to the harshest conditions and delivers years of thrilling rides. With a Trailmaster go-kart, you're investing in a vehicle that's built to conquer the toughest trails with ease and durability.

Craftsmanship That Shines:

Our go-karts are a testament to the art of engineering. Meticulously designed and assembled by skilled craftsmen, each Trailmaster go-kart boasts precision, attention to detail, and innovative engineering. We leave no stone unturned to ensure that your off-road experience is not just exhilarating but also safe. Our commitment to superior craftsmanship translates into a smooth, comfortable ride, advanced suspension systems, and exceptional handling. It's this level of craftsmanship that makes Trailmaster go-karts a cut above the rest, allowing you to navigate challenging terrains with confidence and style.

Customer Service That Cares:

At Trailmaster, our commitment to our customers doesn't end with a sale; it's just the beginning. We take pride in our exemplary customer service, always ready to assist with any questions, concerns, or needs you may have. Our knowledgeable and friendly team is dedicated to ensuring your satisfaction, offering expert advice, and providing prompt support when required. When you choose a Trailmaster go-kart, you're not just getting a high-quality vehicle; you're becoming a part of the Trailmaster family, where your off-road adventures are our top priority.

In summary, Trailmaster go-karts embody a commitment to quality, craftsmanship, and customer service that sets us apart in the world of off-road vehicles. With Trailmaster, you're not just purchasing a go-kart; you're investing in an exceptional off-road experience, backed by a brand that cares deeply about your adventure.

At Gokartmasters, safety is our unwavering commitment and top priority. We understand that every exhilarating journey on a Trailmaster go-kart should be paired with peace of mind, which is why we leave no stone unturned when it comes to your well-being. One of the cornerstones of our safety philosophy is the emphasis on DOT (Department of Transportation) helmets. We firmly believe that wearing a DOT-approved helmet is non-negotiable for every rider. These helmets are rigorously tested to meet stringent safety standards, providing superior head protection in the event of an accident. Your safety is paramount, and our insistence on DOT helmets is a testament to our dedication to keeping you secure on every trail.

Furthermore, our commitment extends beyond helmets. Our Trailmaster go-karts are designed with advanced safety features, including roll cages, safety harnesses, and robust construction, ensuring that your ride is as safe as it is thrilling. We encourage responsible riding practices, including wearing appropriate safety gear, following recommended age guidelines, and respecting trail rules and regulations. With Gokartmasters and Trailmaster go-karts, you can trust that every adventure is a secure and unforgettable experience, backed by our unwavering commitment to safety.

ALL TrailMaster Go-Karts purchased from GoKartMasters.com have a 1 Year Limited Warranty.
See warranty policy details below.

WARRANTY POLICY

No other warranty, express or implied is provided by GoKartMasters.com. Some products may carry a warranty from the manufacturer. Any warranty offered by a manufacturer is from that manufacturer and not GoKartMasters.com. GoKartMasters.com may assist the customer should a warranty issue arise. For products whose manufacturer offers a warranty, that warranty shall cover defective parts only and not labor. Labor is NOT covered under any circumstance. Warranty does not cover shipping costs. All warranty procedures that the manufacturer requires must be followed, no exceptions. Contact GoKartMasters.com for details and further instructions if you think you have a warranty situation before you proceed. Any warranty that comes with a unit states the warranty coverage and time periods. If you have any questions regarding the warranty policy or procedure, you may contact manager.gokartmasters@gmail.com for more information.

If you think you have a warranty claim, please email us. The warranty claim must consist of a picture of the defective part, proof of purchase, model and serial numbers, and contact information. Warranty does not cover any labor charges.

The warranty is provided by the manufacturer. The manufacturer’s limited warranty covers defects. Most manufacturers warrant their vehicles for 90 days on the engine and 30 days on parts from the date you receive your vehicle. Warranties cover defective parts only and do not include parts worn by standard use such as tires, belts, clutches, chains, etc. or parts damaged from use, accidents, wreckage, abuse, misuse or improper maintenance or improper setup of the unit. Any outside repair labor charges, down time, towing or shipping charges are not covered under warranty.

The following are warranty limitations and exclusions:

Wheels (tires and rim)
Clutches
Lubricants
Gaskets
Extreme riding, racing or competition
Loss of time without go-kart
Vandalism, fire or theft
Crash or accident

Standard wear and tear parts include but are not limited to:

-Batteries
-Body Parts (fenders, covers, housings, etc.)
-Brakes
-Spark Plugs
-Throttle grips
-Hoses
-Fuel lines, brake lines
-Filters
-Brake & clutch levers
-Rubber goods
-Light bulbs
-Seats & upholstery

Warranty does not cover or reimburse any outside labor charges. Warranty does not cover any towing or shipping charges to and from. A picture of the part must be emailed to service@GoKartMasters.com in order to determine warranty coverage. If a picture is not sufficient for warranty clarification, you may be required to return the defective warranty part(s) to GoKartMasters.com. Shipping costs are your responsibility and will not be covered under warranty. New replacement parts may be shipped to the buyer at no additional charge. Any part not covered by warranty from the manufacturer can be returned to you at your expense. GoKartMasters.com can still ship the part not covered by warranty, but payment will be required.

COVERAGE AND LIMITATIONS

We recommend that initial assembly and preparation be performed by a professional mechanic (motorcycle shop, local auto repair shop, or small engine repair shop) or an authorized dealer of the manufacturer to assure your vehicle is in good working condition or warranty may be void.

The following list of items not covered by the warranty policy is not all inclusive and may be modified at any time. Air filter, batteries, belts, body panels, bolts, brakes, brake pads, cables, chains, clips, clutch, CV boots, drive belt, electrical parts, fasteners, fenders, fender mounts, fuel filter, filters, fuses, gaskets, hoses, lights, light bulbs, mirrors, nuts, oil filter, plastic body panels, rubber goods, seats, shocks, spark plugs, sprockets, springs, tires, transmission, and wheels.

The following conditions are not covered by the warranty policy:

Misuse or Abuse of the vehicle
Jumping, stunt riding, modification of any kind, racing, over revving the engine, improper adjustment/operator of the clutch, improper adjustment/operation of brakes, improper gear engagement.
Improper Maintenance
Failure to follow the minimum maintenance and break-in requirements
Damage or Wreckage
Towing & Shipping Charges
Labor to repair or replace parts
Use of vehicle for rental or commercial purposes

***WE DO NOT REIMBURSE ANY LABOR COSTS***

WARRANTY PROCEDURE

Email us a picture of the defective part, proof of purchase, model and serial numbers, and your contact information to begin the warranty process. Only the defective part(s) will be replaced and not the complete vehicle. Warranty does not cover any labor charges. If a picture is not sufficient for warranty clarification, you may be required to return the defective warranty part(s) to GoKartMasters.com. Shipping costs are your responsibility and will not be covered under warranty. New replacement parts may be shipped to the buyer at no additional charge. Any part not covered by warranty from the manufacturer can be returned to you at your expense. GoKartMasters.com can still ship the part not covered by warranty, but payment will be required from the customer first. Customer satisfaction is important to us. We will work with you and the manufacturer to resolve warranty issues in a timely manner.

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