Frequently Asked Questions
GoKartMasters™ FAQs — TrailMaster Go-Karts, Ordering Online, Parts & Support
Welcome! This page answers the most common questions about buying and owning a TrailMaster go-kart online—sizing, shipping, assembly, parts, warranty, quality, and our company history—so your family can get back to fun.
At a Glance
- Who we are: Faith-driven, 4-generation family business helping families “get back to fun.”
- What we do: TrailMaster go-kart sales across the lower 48; OEM parts ship to the U.S., Canada, Australia & more.
- Pricing: No sneaky fees; only Georgia addresses add sales tax at checkout.
- After you buy: Manuals & parts breakdowns, Assembly Videos, GKM PRO full-color guides, and YouTube tutorials.
Jump to: Trust & Reviews • Buying & Ordering • Sizing & Fit • Models & Quality • Shipping & Delivery • Assembly & Tools • Parts & Warranty • Locations & Service Area • About GoKartMasters
Trust & Reviews
Why were there BBB complaints in 2021–2022?
In 2021, our founder and sole operator suffered a stroke and was hospitalized for months. With no one to pause the site, orders continued while he was unable to ship or answer calls. By mid-2022 the site was shut down to stop new orders. Scott & Kim took over, resolved outstanding issues, and refunded customers as needed; the site was running again by September 2022. Since then we’ve rebuilt operations, customer service, and support—so you won’t see new “scam” claims after that period.
Buying & Ordering Online
Is it safe to buy a go-kart online?
Yes—do your research and call the seller. We’re a real family business with expert sales, technicians, and shipping support. Explore our YouTube channel to see our people, shop, and karts.
Do you add hidden fees at checkout?
No sneaky fees. The price you see is the price you pay. Only Georgia addresses add sales tax.
How do I choose the right go-kart?
Start with our Sizing Guide and watch the Model Comparison (video). Then browse Go-Karts for Sale or Under $5,000.
Sizing & Fit
Which go-kart fits my child?
Use our Sizing Guide for age/height and seat-to-pedal guidance. We only sell models we trust for our own kids.
How fast do youth TrailMaster models go?
Top speed varies by model and terrain. Youth models include a governor so adults can limit speed for new riders. See product pages for typical ranges. Generally, Mini karts have a tops speed around 13mph; mid size karts have a top speed of 24 mph; 200 models typically reach top speeds of 35-43mph; 300 models can exceed speeds of 45 mph.
Models & Quality
What brand of go-karts do you sell?
We specialize in TrailMaster go-karts because they offer strong family value, dependable parts support, and proven designs. We work directly with TrailMaster and stock OEM parts.
Are TrailMaster go-karts made in China?
Yes. Quality varies by manufacturer; TrailMaster’s support and parts availability make them a reliable choice for families. American go kart manufacturers in this category are no longer in existence.
Shipping & Delivery
How does the shipping process work?
After checkout you’ll get an order confirmation. We verify funds (about 24–48 hours), schedule freight pickup, then email tracking plus a welcome packet with tips. Your free welcome kit (assembly guides, goodies for the kids, warranty card, and more) ships by mail. Most freight deliveries arrive in 7–10 days. See our Shipping Policy for details.
How do I unload my new go-kart?
There is no need for concern. Every go kart ships with residential liftgate service. Crates are large and heavy, so teh delivery driver will unload the crate and place it near your home. Occasionally, an oversized kart or remote addres will require the customer to pickup the kart from the freight terminal. Plan help from a friend and don’t rely on the freight line. For terminal pickup, bring a truck/trailer and tie-downs. Inspect the crate and note any damage on the bill of lading before the driver leaves.
Where do you ship?
Go-karts ship across the lower 48 United States. OEM parts ship to the U.S., Canada, Australia, and more.
Assembly & Tools
Do the go-karts arrive fully assembled?
No—typically ~90% assembled. We recommend a qualified mechanic for setup. If you assemble it yourself, follow our GKM PRO full-color guide and watch our YouTube tutorials.
What tools will I need?
Common tools: metric sockets & wrenches, pliers, cutters, screwdrivers, hammer, metric Allen keys, engine oil, grease, gasoline, and (optionally) drill/taps/dies. A detailed checklist is emailed after purchase confirmation.
Parts & Warranty
Do you stock OEM TrailMaster parts?
Yes—our warehouse stocks OEM TrailMaster parts. Start with Parts by Model or open Parts Breakdowns (exploded views) to find exact part numbers.
What’s your warranty?
We back karts with a 12-month manufacturer defect warranty. See Warranty for coverage and claims.
Who do I contact for technical assistance?
Email our Technical Service team at gokartmasters@gmail.com for fastest help. If you did not purchase your go kart from GoKartMasters.com, you can purchase one of our service plans
Locations & Service Area
Where are you located?
Founded in Georgia • Operated in South Dakota (2022–2025) • Temporarily in Georgia (2025–2026) • Projected return to South Dakota in 2026. We serve families nationwide.
About GoKartMasters™
What makes GoKartMasters different?
Transparent pricing (no sneaky fees), real family support, decades of hands-on know-how, and faith-driven service. We include gospel literature in every order and focus on people over profit.
Where can I test drive a TrailMaster?
We no longer have a brick and mortar store. Local dealers are few and far between. However, you can see our karts in action on our Youtube channel
Didn’t find your answer?
Contact us or send your question using the form below—we’ll reply by email.
