Shipping & Returns
Ordering policies
Shipping & Returns
Complete machines and replacement parts follow different shipping and return rules. Use this page for the quick answer, then follow the linked policy or delivery guide when you need the complete details.
The Short Answer
Go-karts, mini bikes and dirt bikes
Free Shipping
GoKartMasters includes shipping on complete go-karts, mini bikes and dirt bikes shipped within the lower 48 states. Large vehicle types that require car-hauler delivery need a separate quote when offered.
Complete machines
No Returns After Shipment
Once a complete machine has shipped, the order cannot be canceled, returned or refunded. Covered problems are handled through freight-damage support or the Master Warranty.
Replacement parts
Contact Us Within 30 Days
Eligible parts must be unused, never installed and approved for return before they are mailed. Electrical and performance parts are not returnable.
Complete vehicle orders
Machine Shipping, Cancellations & Returns
Before the Machine Ships
GoKartMasters generally has a no-cancellation policy. If the machine has not shipped, GoKartMasters may approve a cancellation at its discretion. An approved refund is reduced by a 3% payment-processing charge.
After the Machine Ships
There is no cancellation, refund or return after shipment. This includes undamaged machines that a customer decides they no longer want. Do not refuse or send back a repairable shipment without written authorization.
If Something Is Wrong
Shipping damage and qualifying manufacturing defects are handled by supplying approved replacement parts under the applicable freight-damage process or limited warranty. Labor and ordinary maintenance remain the owner's responsibility.
Typical delivery timing
Most machines arrive within approximately 10 to 14 days of the original order. Processing, inventory, freight routes, weather and terminal schedules can change that timing. It is an estimate, not a guaranteed delivery date.
Freight delivery
Inspect Before You Sign
Freight is performed by an independent carrier. GoKartMasters pays for residential delivery, a delivery appointment, liftgate service and a required signature, but the local freight terminal and driver perform the actual delivery.
Normally Accept and Document
Most cardboard and metal-crate damage is cosmetic. Accept repairable shipments, but write every concern on the bill of lading before signing.
Have the driver initial or sign beside the notation and photograph the completed delivery receipt.
Refuse Extraordinary Damage
Refuse a wrong model, a clearly punctured or catastrophically damaged engine, oil leaking throughout the shipment, or serious structural damage to the lower cockpit frame. Contact GoKartMasters when possible before refusing.
Photograph the shipment from every angle
- Front and back
- Left and right sides
- Top of the crate
- Inside the crate when visible
- Shipping labels and identifying numbers
- Close-ups of every concern
- The unloading process if handling looks rough
- The signed bill of lading
Report damage or missing parts within two weeks, preferably on delivery day. Keep the crate and packaging until the machine is fully assembled, inventoried and inspected.
Replacement parts
Parts Shipping & Return Eligibility
Parts may ship from the GoKartMasters warehouse or be drop-shipped by TrailMaster. Orders may arrive in separate packages through UPS, FedEx or USPS. The selected carrier or service is not guaranteed when TrailMaster fulfills the order.
A Part May Be Eligible If
- You contact GoKartMasters within 30 days
- Return authorization is approved first
- The part is unused and has never been installed
- The part is not electrical or a performance part
Return Costs
The customer normally pays return shipping unless GoKartMasters made the shipping or fulfillment mistake.
Restocking charges may apply, especially to large items. Exchanges may require additional shipping charges.
Do Not Install It Yet
Installed parts are considered used. Confirm the exact model, part number, fit and electrical connections before installation. Electrical parts cannot be returned even if they were not installed.
Damaged, incorrect or missing parts
Keep the box and packing material. Photograph the package, shipping label, packing material, part, damage and every printed part number. Contact GoKartMasters before mailing anything back or filing a separate carrier claim.
Choose the correct process
A Return Is Not the Same as a Warranty Claim
Machine arrived damaged
Follow the freight-damage process and report it promptly.
Freight delivery guideMachine has a possible defect
Begin a written Master Warranty claim before repairing or discarding parts.
Master Warranty policyUnused part may need returning
Request written return authorization within 30 days before mailing the part.
Contact and supportContact GoKartMasters Before Sending Anything Back
Start in writing with the purchaser's name, order number if available, exact model, description, photographs and relevant part numbers. Text is usually the fastest way to reach our small family team. Videos must be emailed.
Reviewed by GoKartMasters - August 2026. Policies and carrier procedures may change. The current Terms & Conditions and written order communications control if a summary on this page conflicts with them.
