Tech Support

GoKartMasters Owner Support

Technical Help From People Who Know TrailMaster

If you purchased your machine from GoKartMasters, our family can help with assembly questions, maintenance guidance and troubleshooting. Send one complete message so we can begin with the right information.

What To Include In Your First Message

A complete first message reduces delays and helps us understand the machine before recommending the next diagnostic step.

• Your name and the name used on the order
• Your GoKartMasters order number, if available
• The exact machine model
• What happened and when the problem began
• Whether the machine starts, runs and moves
• Clear photographs of the machine and problem area
• Troubleshooting or repairs already attempted
• Any unusual sounds, smells, leaks or warning lights

Videos and longer diagnostic details may be emailed to support@gokartmasters.com.

Did You Purchase Somewhere Else?

Complimentary individual technical support is reserved for customers who purchased their machine from GoKartMasters. We no longer sell technical-support plans because our small family team cannot reliably provide that level of one-on-one service for machines purchased elsewhere.

All TrailMaster owners are welcome to use our free manuals, articles and educational videos.

Stop Riding When Safety Is In Question

Do not continue operating a machine with ineffective brakes, a throttle that does not return, binding steering, fuel or brake-fluid leaks, severe vibration, grinding or metal noises, overheating, a repeatedly derailed chain or another condition that makes you uncertain about safe control. Shut the machine off and keep riders away from it until the problem has been evaluated.

Is This A Warranty Claim?

Warranty claims must begin in writing so photographs, dates, test results and approved actions can become part of the claim record.